Shipping & Returns
Where do you ship to?
We currently ship our products to all 50 states in the USA. We unfortunately do not yet offer international shipping.
How long does shipping take? What shipping methods are available?
Domestic Shipping (within the USA):
• Standard Shipping (3-5 Business Days)
• Expedited Shipping (2 Business Days)
• Priority Shipping (1 Business Day)
*Priority and Expedited are not available for post office box addresses.
What is your return policy?
We offer free returns on any Office Oasis product, any time, for any reason. We are absolutely serious about this. We’re here for you, to make sure you’re 100% happy. It’s part of our Feel-Good Guarantee.
If you have an issue with your product(s):
1. Send us an email at email@example.com or fill our out contact form.
2. Let us know what issue you are having and include your order number.
3. We’ll respond within 12-24 hours and provide you with a full refund or send out a replacement product. We’ll cover any return shipping charges (In some cases we won’t even ask you to ship the product back)
Damage-Free Delivery Promise
What happens if my product arrives damaged?
We understand that packages can go through a lot before they arrive at your doorstep. So we want to be there for you if your product comes damaged, scratched, or broken. At the end of the day, our goal is to make sure you receive a product you love that is in perfect condition. So if there is any damage to your product, let us know and we’ll help you out!
Simply send us an email at firstname.lastname@example.org with a picture of the damage and your order ID. We’ll get back to you within 12-24 hours and have a new product shipped out right away.
Rollerblade Office Chair Wheels
I’d like to order more than one set, do you offer quantity discounts?
Yes, many of our customers order multiple sets of chair casters. Please fill out our bulk order form, and we’ll send you an instant quote.
Will these wheels fit my specific chair?
Our office chair wheels use a 7/16” (11mm) diameter x 7/8” (22mm) length stem. This is regarded as the
industry universal standard and will fit almost all office chairs. There are a few brands that use a different
size stem which our wheels are not compatible with. Our wheels do not fit with IKEA brand office chairs.
We do offer a 100% satisfaction guarantee, so if you purchase these casters and they do not fit your
current chair we’ll give you a full refund.
Will these damage my hardwood floors?
Absolutely not! Our office chair wheels are guaranteed not to scratch, damage, or leave marks on your hardwood floors. They are constructed with soft polyurethane, which is the best protection for all hard surfaces.
Do I still need to use a plastic floor mat with these wheels equipped?
If you plan to use these on a hard surface, you will not need a floor mat. Our chair wheels are encased in soft, polyurethane material and will not scratch or leave marks on any surface. This includes hardwood, tile, laminate, vinyl, pergo, and all other surfaces.
If you are using these on a plush/shag carpet (thick carpeting), you may want to keep the floor mat for some extra ease of movement in your chair.
Will these wheels raise the height of my office chair?
Yes, our caster wheels will raise the chair height about 1 to 1-1/2 inches when compared with traditional plastic style wheels.
What is the weight capacity for these chair wheels?
The heavy duty design supports up to 650 lbs as a set of 5. (130 lbs for each caster wheel)
How do I remove my old wheels and install the new ones?
It’s actually very simple. Remove the old chair wheels by gripping wheel firmly and pulling stem from chair socket. Install the new chair wheels by pushing caster stem all the way into chair socket.
For a complete step-by-step guide check out our how to replace chair wheels guide.
Office Chair Cylinder
Will this cylinder fit my specific chair?
Our office chair cylinders are the industry universal standard size and will fit almost all office chairs. The cylinder measures 2” (50mm) at the bottom where it fits into the chair base, and 1-1/8” (28mm) at the top where it fits into the chair seat.
We do offer a 100% satisfaction guarantee, so if you purchase our cylinder and it does not fit your specific chair we’ll give you a full refund.
How do I remove & install an office chair gas lift cylinder?
Every cylinder we ship comes standard with cylinder removal tools and step-by-step instructions to successfully remove and install a gas lift chair cylinder.
For a complete step-by-step guide check out our how to replace an office chair cylinder guide.
What is the weight capacity for this chair cylinder?
Our chair cylinders will support up to 1000lbs. They are all Class 4, which are known as the most durable, longest lasting, & highest quality gas lift cylinders.
Small Computer Desk
My desk arrived with some damage during shipping. What do I do now?
We have a Damage-Free Delivery Promise. That means if your desk comes damaged, scratched, or broken, we will send you a brand new one. Completely free of charge. We won’t even charge you for any return shipping. Just contact us or send an email to email@example.com.
What tools do I need to assemble the desk?
You won’t need any. All of the tools required to assemble this desk come included in the package. It’s a very easy assembly and you’ll have it completed in 15 minutes.
What are the dimensions of the desk?
The desk dimensions are: 36″ length x 22″ depth x 30.5″ tall
What material is the desktop made of?
The desktop material is MDF (Medium-Density Fibreboard) that is finished with a protective melamine coating. This ensures the surface is waterproof, stain proof, and very durable.
Computer Monitor Stand (Large or Small)
What if my monitor stand arrives damaged?
We have a Damage-Free Delivery Promise. That means if your monitor stand comes damaged, scratched, or broken, we will send you a brand new one. Completely free of charge. We won’t even charge you for any return shipping. Just contact us or send an email to firstname.lastname@example.org.
What material is the monitor stand made of?
Each monitor stand surface is made of 100% natural bamboo. Bamboo is an extremely durable, water-resistant, and environmentally friendly material. It is considered the most Eco-friendly and sustainable alternative to other wood species.
The stand legs are constructed with stainless steel and non-slip rubber feet.
How much weight can this stand hold?
This stand will easily hold your heaviest monitors, laptops, all-in-one computers, iMacs, printers, or even TV screens.
If you still really need the specific weight rating, it is 100 lbs.
What are the dimensions of the monitor stand?
Small stand dimensions: 16.5″ length x 10.5″ depth x 4.25″ height
Large stand dimensions: 42″ length x 10.5″ depth x 4.25″ height